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Digitech offer a Voice Replay system that exists on an entire recording platform located within our national network: no need
for any financial outlay for in-house call recording equipment, and takes away any future concerns on maintenance issues and
costs that invariably go with it.
The system offers the flexibly with none of the investment costs or complex integration issues. Our system can be a benefit
even to multi-sited businesses, and can even include people who work from home.
Call recording services are accessed easily and enable you to manage your business more effectively and provide you with an
excellent management tool that ensures your service levels are maintained.
Retrieval is easy, we provide you with a simple web-based system, that allows you to instantly playback a specific file, or store
the whole recording using any standard multi-media PC or download to an audiofile for later analysis.
Audiofiles can also be sent as an attachment by email, increasing the flexibility of our solution.
 Real Time management information for your call centre
Accessed online
Enables you to maintain high levels of customer service, through continual
monitoring
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